Privacy Policy

This Policy applies to personal information that we collect:

• When you visit our website or contact us.
• When you request information or register for communications.
• When you interact with our sales, marketing, or customer support teams.
• When you use or inquire about Theia's software and hardware products.

This Policy does not apply to third-party websites, services, or content that may be linked to or integrated with our Services.

Information We Collect

A. Information You Voluntarily Provide

• Contact Information – Name, email address, phone number, job title, and company affiliation.
• Communication Records – Emails, messages, surveys, feedback, and support interactions.
• Account Information – If applicable, usernames, passwords, and preferences.
• Business Information – Information provided in the context of prospective or active customer relationships.

B. Information Automatically Collected

• Device & Usage Data – Browser type, operating system, IP address, device identifiers, pages visited, referring/exit pages, date/time stamps, and activity on our Site.
• Cookies and Tracking Technologies – We use cookies, beacons, pixels, tags, and scripts to improve functionality and analyze usage trends. You can control your cookie preferences through your browser settings.

C. Information from Third Parties

• Marketing and Lead Generation Partners – We may collect contact and engagement data from reputable business data providers or partners to enhance our outreach efforts.
• Social media and Integration Tools – If you connect with us through LinkedIn, Twitter, or similar platforms, we may collect profile and engagement data as permitted by your settings.

How We Use Personal Information

We use the information we collect for legitimate business purposes, including to:

• Provide, operate, and improve our Services.
• Respond to inquiries and provide technical support.
• Process transactions and manage billing (if applicable).
• Customize content and user experience.
• Send administrative, service-related, and promotional communications.
• Conduct research and analytics to improve product functionality and customer engagement.
• Comply with legal obligations, enforce our rights, and prevent fraud or abuse.

We process personal information based on our legitimate business interests, to fulfill contractual obligations, comply with applicable U.S. laws, or based on your consent when required.

Sharing and Disclosure of Information

We do not sell or rent personal information. We may disclose personal information to third parties in the following circumstances:

A. Service Providers

We may engage third-party service providers to assist with the operation of our business. These vendors are contractually bound to use personal data only for the purposes of providing services to Theia.

B. Legal Compliance and Protection

We may disclose personal information to comply with legal obligations, respond to lawful requests, or protect our rights.

C. Corporate Transactions

In the event of a business transaction, your personal information may be transferred to a successor entity.

Data Security

We implement reasonable safeguards to protect personal information. These include encryption, access control, and secure development practices.

However, no data transmission or storage system can be guaranteed to be 100% secure. If you believe your interaction with us is no longer secure, please notify us immediately.

Data Retention

We retain personal data only as long as necessary for our business purposes or to comply with applicable laws. Once no longer needed, we securely delete or anonymize it.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access and Correction
• Deletion
• Opt-Out of Marketing
• Do Not Track / Cookie Preferences
• U.S. State Privacy Laws (if applicable)

To exercise your rights, contact us using the details below.

International Data Transfers

Theia is based in the United States. If you access our Services from outside the U.S., your data may be processed in the U.S. or other jurisdictions. We implement safeguards where legally required.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Continued use of our Services indicates your acceptance of the updated terms.

Contact Us

For questions about this Privacy Policy, please contact us using the information provided in our website footer.